One address, read by a person. There is no phone line and no chat widget, and we would rather tell you that than hide it behind a form.
We aim to reply within two business days. Everything below is about making your first email the only one you need to send.
Write from the email address on the account if you can, because it is the fastest way for us to know it is you. If you cannot get into that inbox, say so, and tell us:
Never send us your password or a recovery code. We do not need them and we will not ask.
Same address. Payments run through Stripe, so we never see your card. To find your purchase we need:
Access is a one-time purchase, so there is no subscription to cancel and nothing will charge you again.
There is a report button on every question, and it is better than email: it tells us exactly which question you were looking at. Use it if you can. If you would rather write, quote the question and tell us what you think the right answer is and which section of the standard says so. We check every one of these against the source.
Requests for a copy of your data, a correction, or deletion go to the same address. What we can do, and how quickly, is set out in the Privacy Policy.
If you have found a vulnerability, email the same address with “security” in the subject line and we will get back to you quickly. Please give us a reasonable chance to fix it before you publish, and do not access, alter, or download other people’s data while you are testing.